I tend to agree with Luke here, their customer service is absolutely dire. It may be me being ‘old fashioned’ but a company shouldn’t have a means of contacting them which they literally ignore. On the whole if I’ve ordered something that was in stock I’ve received it in a timely manner, but for general queries or chasing things up that weren’t in stock they’re awful. I shouldn’t have to contact a company for updates on something I’m waiting on, let alone have to specifically chase it up via a phone call because they can’t be bothered to reply to anything else.
As for the actual thread topic, I popped in an order on the 25th of Feb and expect to be waiting a while (and would have done whether I’d read through this thread or not).
I get why folks are irked, but when the flood gates opened on orders were you really expecting it to be expedient? Irrelevant of the fact UPS are generally useless we’re in a transitional period and logistics all over the world have been shagged for months. I ordered a face pro mask from the Netherlands at some point in early January and that eventually turned up mid February, it’s hard for me to look at it in any other way than ‘it’s takes as long as it takes’. Outside of making sure I’m keeping up on the correspondence from UPS there’s not much else I can do ??♂️. Some folks will get things fast than me, and some slower. It’s so up in the air at the moment that trying to attach any degree of logic is largely a waste of time, and that’s before you add in that the courier in question is Useless Postal Service. At least their uniform colour is appropriate to the level of service they deliver... or don’t as the case may be.