Piman Posted March 10, 2021 Posted March 10, 2021 After nearly 4 weeks at the same depot in Poland I got this update today. Dobra Strykow, Poland Departed from Facility Still not in the UK but some actual movement!!! 5 minutes ago, Bibby said: I have been following this topic closely as I have two parcels stuck but just had the forms though and got a call for someone who was actually very useful which is a first for UPS and hopefully should be on their way to my door soon. both have been suck for three plus weeks now so will be great to see them I would stay patient. I filled in the forms for the above shipment 2 weeks ago. James Bibby and RebelScum 2
EvilMonkee Posted March 10, 2021 Posted March 10, 2021 And I am now back at held in warehouse again @Pimando you have the details of whomever you spoke to?
RebelScum Posted March 10, 2021 Posted March 10, 2021 TG got back to my email enquiry: I appreciate the reply and hope that the retailer may have better luck dealing with UPS than individual customers. It'll be interesting to see what comes of this.
Kls77 Posted March 10, 2021 Posted March 10, 2021 Well mine has been at Stanford since 4th feb. Gunfire don't want to know . People on end of ups phone can't tell me anything apart its in the network ? So if they do eventually charge me can I charge them for stress and loss of time with my purchase that I should have had nearly eight weeks ago ??? Cause my charges would be considerable more hahah
kasaran Posted March 11, 2021 Posted March 11, 2021 Seeing mine pingpong around on the tracker i wondered what the milage of my parcel was. (yes, boredom has reached that far) My order was placed on the 1st march. UPS collected it on the 4th. It was moved to two depots in poland by the 5th (Wolka and Dobra). On the 6th, by the scans, it moved between Dobra and Stanford 3 times in one day, returning to dobra on the 8th where it will stay until the early hours this morning (11th). Where, to switch it up a bit, my package is now in Germany, Herne-Boernig. I had by RIF declaration from received and sent on the 8th and was billed the import fees etc on the 9th (£99 in import etc on a £370 parcel). The total distance traveled: 7455km ignoring all the smaller inbetween trips. How does my series of events compare to you guys?
leadly Posted March 11, 2021 Posted March 11, 2021 My order has now gone from "on time" to "delayed". Don't think my mates particularly pleased about not getting his P90 but it dosn't look like he's the only 1 suffering.
Piman Posted March 11, 2021 Posted March 11, 2021 Well, for nearly 4 weeks mine covered a distance of about 0 Km. In case you don't work in Km I converted that to miles and it is 0 miles. However in the last 24 hrs it has gone to and left Germany. Next stop Stanford Le Hope where I can expect it to spend several more weeks judging on current history of that depot. James RebelScum 1
Supporters Lozart Posted March 11, 2021 Supporters Posted March 11, 2021 21 hours ago, SilentSparky said: I've been wondering the same thing, if it wasn't a hobby purchase I probably would of already raised it. But like you, treating this as a last resort, as I don't want to cause TWG issues as it's not their fault. Just remember that while it may not be their fault, it IS their responsibility. As the purchaser, your contract is with TG, UPS is their chosen carrier and until the package is delivered to the intended recipient it's still TG's problem. RebelScum 1
LlamaTheMighty Posted March 11, 2021 Posted March 11, 2021 Lozart: I was wondering about that as well. When I've emailed TG they were very much of the "it's not our fault" stance. They also say that shipping to the UK is at our risk, but would that hold up? Hoping it doesn't get messy and everything just turns up. I'm in the same boat (warehouse?) as most others. Ordered on the 11th Feb, it's been sat in the Le Hope depot for weeks. Filled in the RIF form and emailed it back. Yesterday I got another email from UPS with ***URGENT 5PM DEADLINE*** as the subject asking for my UKARA documentation. Replied with the completed RIF form again saying you don't receive documentation with a UKARA number. Haven't been able to get through to them since to find out what's needed.
Mostly Retired Moderators L3wisD Posted March 11, 2021 Mostly Retired Moderators Posted March 11, 2021 Mine Left Poland, and ended up in Germany... and then left Germany rather rapidly and arrived in the UK! Get in! ? Aaaaand is delayed again
kasaran Posted March 11, 2021 Posted March 11, 2021 11 minutes ago, L3wisD said: Mine Left Poland, and ended up in Germany... and then left Germany rather rapidly and arrived in the UK! Get in! ? Aaaaand is delayed again yeah, mine stayed in germany for 5 hours. at 8 this morning its down as having left the facility, dont know where to yet. its exciting. in a sad way xD
leadly Posted March 11, 2021 Posted March 11, 2021 Oooooooh, mines now got "Exception" written on my tracker now! Judging by the yellow exclamation point inside a yellow triangle I'm assuming this to be bad.
Piman Posted March 11, 2021 Posted March 11, 2021 1 hour ago, L3wisD said: Mine Left Poland, and ended up in Germany... and then left Germany rather rapidly and arrived in the UK! Get in! ? Aaaaand is delayed again Ah yes, moving along now. Only a few more weeks wait in the hole that is Stanford Le Hope. 1 hour ago, kasaran said: yeah, mine stayed in germany for 5 hours. at 8 this morning its down as having left the facility, dont know where to yet. its exciting. in a sad way xD Yes that is just an intermediate hub of UPS about half way between the UK and Poland.
EvilMonkee Posted March 11, 2021 Posted March 11, 2021 7 minutes ago, kasaran said: oooh tension builds xD Wouldnt get too hopeful, mine cleared then went back into the black hole of the warehouse
kasaran Posted March 11, 2021 Posted March 11, 2021 (edited) @EvilMonkee as long as its cleared before the 27th (ukara expiration) Edited March 11, 2021 by kasaran
Piman Posted March 11, 2021 Posted March 11, 2021 These sort of status updates don't help "Your package may be delayed due to a required document inspection by the clearing agency. / Your package was released by the clearing agency." So which is it? Is it held up or has it been released? RebelScum 1
Mostly Retired Moderators L3wisD Posted March 11, 2021 Mostly Retired Moderators Posted March 11, 2021 Looks like we're on again... for now
kasaran Posted March 11, 2021 Posted March 11, 2021 36 minutes ago, L3wisD said: Looks like we're on again... for now yours has cleared then?
Mostly Retired Moderators L3wisD Posted March 11, 2021 Mostly Retired Moderators Posted March 11, 2021 Seems that way. Haven't had an email about a form to fill in or anything, so fingers crossed.
kasaran Posted March 11, 2021 Posted March 11, 2021 15 minutes ago, L3wisD said: Seems that way. Haven't had an email about a form to fill in or anything, so fingers crossed. i assume you have done the rif declaration and payed the fees?
EvilMonkee Posted March 11, 2021 Posted March 11, 2021 (edited) 3 hours ago, Piman said: These sort of status updates don't help "Your package may be delayed due to a required document inspection by the clearing agency. / Your package was released by the clearing agency." So which is it? Is it held up or has it been released? Yep same as mine, it has been 'cleared' numerous times, I have now had a voice mail that I had to listen to about 20 times to understand telling me to email them but not telling me what information they needed to clear the parcel. Its the ultimate fucking guessing game with these jokers, they only ever give you half the information Edited March 11, 2021 by EvilMonkee
Mostly Retired Moderators L3wisD Posted March 11, 2021 Mostly Retired Moderators Posted March 11, 2021 3 hours ago, kasaran said: i assume you have done the rif declaration and payed the fees? Nothing. Just been keeping an eye on the tracking and that's all. Just checked again and it's still "In transit" with a delivery date of Monday, so here's hoping.
RebelScum Posted March 12, 2021 Posted March 12, 2021 I'm impressed Luke didn't swear in his Trustpilot review. Many others do!
Supporters Adolf Hamster Posted March 12, 2021 Supporters Posted March 12, 2021 as much as we might have sympathy for the shops, maybe we should be hassling them about all this, if only to make them see how bad the problem is and maybe switch couriers? RebelScum 1
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