novioman Posted June 21, 2023 Posted June 21, 2023 (edited) What’s people’s view on Defcon, I have used them a few times without problems. But I ordered a pistol from them a couple of weeks ago, paid by PayPal. I decided to not go ahead and cancelled before it was despatched. Was told 3-5 working days for a refund but 9 working days later still waiting. I emailed again and was told that the refund team were working their way through a backlog. How many refunds do they have that it takes 9 days and counting. Edited June 21, 2023 by novioman
Moderators Tackle Posted June 21, 2023 Moderators Posted June 21, 2023 Sounds like bollocks, refund team lol, I'd mail them again, point out that you've had good service from them on a number of occasions, but that this delay is unacceptable. Point out your not looking to take future business elsewhere, but it's likely if you have to resort to opening a PayPal dispute.
Skullchewer Posted June 21, 2023 Posted June 21, 2023 Never had any issues with Defcon, they're generally one of my go to sites. That being said, I've never needed to get a refund from them, so ymmv.
novioman Posted June 21, 2023 Author Posted June 21, 2023 35 minutes ago, Tackle said: Sounds like bollocks, refund team lol, I'd mail them again, point out that you've had good service from them on a number of occasions, but that this delay is unacceptable. Point out your not looking to take future business elsewhere, but it's likely if you have to resort to opening a PayPal dispute. Yes sounds like bollocks to me as well, have opened a dispute yesterday evening, not escalated it yet but will if they don’t refund today. Tackle and Skullchewer 2
Madhouse Posted June 23, 2023 Posted June 23, 2023 glad it's all sorted, have always had good dealings with them - although I've not needed a refund for anything so far. novioman 1
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