Davegolf Posted May 8, 2024 Posted May 8, 2024 Hi all! Got a dead warhead motor, tried contacting Warhead fia FB, they only apparently deal via email now, so emailed multiple times (info@warheadindustries.com) no response. Is there some big holiday / other contact / no support anymore? Cheers Rogerborg 1
Duff Beer Posted May 8, 2024 Posted May 8, 2024 (edited) 4 hours ago, Davegolf said: Hi all! Got a dead warhead motor, tried contacting Warhead fia FB, they only apparently deal via email now, so emailed multiple times (info@warheadindustries.com) no response. Is there some big holiday / other contact / no support anymore? Cheers It was a while back but when I needed them their support was exceptional (they fixed the motor over the Christmas break under warranty when I snapped a paddle like a noob). I got in touch via Facebook Messenger and got a pretty much instant response if that’s any help? Edited May 8, 2024 by Duff Beer
Davegolf Posted May 8, 2024 Author Posted May 8, 2024 4 hours ago, Shamal said: Is it a new one? New yes 2 hours ago, Duff Beer said: It was a while back but when I needed them their support was exceptional (they fixed the motor over the Christmas break under warranty when I snapped a paddle like a noob). I got in touch via Facebook Messenger and got a pretty much instant response if that’s any help? I originally tried to contact via FB Messenger but the auto response is you have to email as FB was spammed to much??
Duff Beer Posted May 12, 2024 Posted May 12, 2024 I’d have a chat with whichever dealer you bought it from, and ask them to get in touch with Warhead directly on your behalf
Supporters Rogerborg Posted May 13, 2024 Supporters Posted May 13, 2024 On 08/05/2024 at 22:26, Davegolf said: New yes Under 6 months old? Then it's a problem for whoever took your money, and you can get it back from them.
Davegolf Posted May 20, 2024 Author Posted May 20, 2024 FYI in the end i commented on a FB post of theirs to try and get attention, it worked, they found my emails, took the motor last thursday and have repaired it. If you ever get 4 red light flashes on your Warhead motor it means there is a hall sensor fault. Tackle 1
Supporters Rogerborg Posted May 20, 2024 Supporters Posted May 20, 2024 Sad that you had to lobby so hard to get your hall looked at. Caj109, Davegolf, Colin Allen and 1 other 4
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